QUALITY

The vision of the Management and the staff is to make the advanced HealthSpot diagnostic centers synonymous with reliability and the provision of high quality healthcare services with a certified commitment to the continuous improvement of the quality of its services and the satisfaction of the Greek and International patient.

The goals of HealthSpot advanced diagnostic centers are:

• the provision of personalized healthcare services to meet the needs, wishes and privacy of patients;
• the provision of a safe and friendly environment during the stay of patients and their escorts in the area of diagnostic centers;
• the adherence to current European and national legislation as well as the relevant regulations deriving from them;
• the provision of services that follow the latest medical and technological developments;
• the monitoring of key processes through a framework of indicators and continuously reviewing and updating them.

The goals will be achieved through:

• the continuous improvement of patient/escort satisfaction;
• the continuous training and specialization of the staff;
• the constant modernization of the equipment;
• the continuous improvement of the effectiveness of the Quality Management System.

The Management and staff at HealthSpot advanced diagnostic centers are committed to:

• the continuous monitoring of technological developments, updating and training of our staff;
• the compliance with applicable legislation;
• the continuous modernization of our equipment;
• the continuous improvement of the services provided in order to continuously improve the satisfaction of our patients;
• to ensure the protection of customer privacy;
• to ensure the security of the personal data of the patients and employees of the Diagnostic Centers through compliance with the European Data Protection Regulation GDPR;
• the monitoring of the clinical processes of the Diagnostic Centers and their integration into the processes of the Sector through a specific framework of approvals and trainings;
• the continuous provision of high quality healthcare and safety services as well as customer service;
• the continuous monitoring of the operations of the Diagnostic Centers through a framework of indicators that are updated at regular intervals;
• the monitoring and management of incidents, near misses and adverse events;
• the definition of KPIs (Key Performance Indicators) for the measurement and monitoring of the above 11 quality dimensions set by the EN 15224 standard;
• the strict monitoring and management of the Unit's clinical processes of stakeholders and the operational environment as well as the clinical risks that may arise from them;
• the continuous improvement of the effectiveness of the Quality Management System;
• the monitoring of the clinical processes of the Diagnostic Centers and their integration into the processes of the Sector through a specific framework of approvals and trainings;
• the continuous provision of high quality healthcare and safety services as well as customer service, compliant with the requirements of the 11 quality dimensions as described in EN 15224.

1. Appropriate & correct care;
2. Availability;
3. Continuity of care;
4. Effectiveness;
5. Efficiency (cost-result ratio, etc.);
6. Equity among patients;
7. Evidence & Knowledge based;
8. Patient-centered care including physical, psychological and social integrity;
9. Patient involvement;
10. Patient safety;
11. Healthcare services provision at the right time/in the right order;
12. Patient Timeliness/Accessibility.

The CEO